Optimization of the Provided Medical Services in а Medical Organization

Abstract

Abstract
The aim: To develop recommendations aimed at optimizing the work of the Shymkent city multidisciplinary hospital by
studying the main performance indicators.
Methods.The research was carried out according to the traditional scheme and included the classical stages: drawing up a
plan and program, collecting material, processing and analyzing it.
Results. To improve the quality of medical care, targeted measures are being implemented. Thus, the design capacity of
Primary Healthcare: polyclinic – 500 people per shift, actual attendance – 703 people per shift. The hospital has 330 beds. However,
the rate of bed coverage per 10 000 people is low at 28.4. The overall incidence has decreased, and in 2019 it was 75 652. It was found
that the number of visits to doctors has increased, thus, this figure in 2019 reached 66.5%. It was found that the volume of provision
of free medicines increased and reached 47 420. The indicator of provision with medical technical means as a whole also increased
and amounted to 82%.
Conclusions. A set of measures aimed at improving the hospital's activities using the existing organizational structure will
allow us to respond in a timely manner to changes in all areas of the hospital's activities, and the KPI system will help assess
the effectiveness of managerial actions in the field of quality management to improve the quality of medical care and improve the
weaknesses of healthcare facilities.
Keywords: medical organization, medical care, KPI system