Assessing Patient Satisfaction with Hospital Pharmaceutical Care in Аktau City

Abstract

The purpose of this study: to study patient satisfaction with the quality of hospital pharmaceutical care and related factors.
Methods. To assess the quality of hospital pharmaceutical care in terms of patient satisfaction, a sociological survey was conducted - a survey of patients (n = 202) who are hospitalized at the ARCHIMED Medical Center for Cardiology and Internal Medicine in Aktau from December 2022 to March 2023 Based on an questionnaire to assess patient satisfaction with the quality of hospital pharmaceutical care and related factors.
The questionnaire consists of questions for collecting information on 4 blocks: Socio-demographic characteristics of respondents; Characteristics
of patients and hospitalizations, Prevalence, types and causes of possible adverse reactions and events of drug therapy, Assessments of patient satisfaction using a five-point Likert scale.
Results. For all 7 questions of the questionnaire on satisfaction, patients most often answered "Satisfied" - 50.1% (95% CI 48-53). An inverse correlation was found between satisfaction and the level of education (r=-0.154, p=0.029) and the number of medications taken (r=0.188, p=0.007), as well as a positive correlation between satisfaction and the number of days spent in the hospital (r= 0.240, p=0.001).
Conclusions. In general, high satisfaction with inpatient pharmaceutical care in Aktau was revealed. Significant factors influencing satisfaction are the number of days of hospitalization, the number of medications taken, and the level of education.